Use case:
- Although manual uninstall may not be required frequently, there may be instance where you have a user with corrupt installation and you must uninstall remotely.
- Another typical use case I came across recently - your company self service portal (e.g. Intune or Kandji) has a different version than what is installed on the user device and now you want to downgrade the client. In order to downgrade you will need to uninstall the existing installation first. You can do this using a simple command.
- Event log shows two different Cato Client for one user (on the same device)- very high confidence indicator or corruption. Uninstall completely (including registry keys as per support articles) first before attempting a reinstall.
Prerequisite: Admin privilege on the system
How To?
Launch command prompt using privileged mode (i.e. run as "admin") and then issue following command [screenshot example on Windows 11 attached] or simply execute this command remotely on the system running SDP client:
\Windows\System32\wmic product where name=“Cato Client" call uninstall
wmic
Corrupt installation that persists after boot?
From time to time support may advise doing a clean install. Here is what you would do for a more elaborate clean removal of the SDP client for reinstall-
- Uninstall CATO Client by following the Article How To Uninstall the Windows Client, when uninstalling the CATO Client, kindly delete the cache contents located at "C:\Users\User\AppData\Local\CatoNetworks\Cache"
- Go to Control Panel > Network and Internet -> Network Connections
- Ensure that all CATO Adapters and Local Area Connection adapter ( WinTun Userspace Adater) have been removed, if they still exist, manually delete them (disabling them alone will not help).
