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DavidG's avatar
DavidG
Icon for Making Connections rankMaking Connections
2 months ago

SDP Users - IPV6

Hi all,

We have two users, both located in Germany at the moment for holidays,  who can't connect using the Cato SDP client. They get an error about the Device Posture. However, when they switch to a mobile hotspot, it will connect fine, so it's not the device posture checks?

The only thing I've noticed is that both clients are getting a IPV6 address from their broadband router. In the Cato Event log I can see their device IP is a 169.254.x.x address when they try and connect and are blocked.

I just wanted to check if a IPV6 address could cause an issue like this or if there's some extra config we need to do. 

1 Reply

  • andy's avatar
    andy
    Icon for Making Connections rankMaking Connections
    2 months ago

    Hi

    In our case, we have it very often, that users configure a fix IP address IPv4, forget it, connect their device to the home-router that support IPv6 and as a result, they have access to the most websites. Users to not regonice that IPv4 is static configured until they're trying to connect via Cato SDP client. For Cato SDP Client its mandatory to have a suitable IPv4 address configured on a network-adapter.

    In your case, without any IPv4 IP address, you cannot use Cato SDP client.