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Additional South Africa POP
Hi all Does anyone know when a POP will be established in Cape Town? The reason I ask is because quite a lot of times, especially in our 100% remote org working from home, upstream traffic between CPT and JHB is very slow or has issues causing degraded performance. In some cases there's a 50-60Mbps difference between local breakout (without Cato) and the Cato breakout in JHB.Connectivity Alert Email - Interface Names
Hello, By default, the notification emails regarding a disconnected or degraded socket interface include the public IP address of the interface under "Interface Name". This does not match the port name in the socket configuration panel. Is it possible to modify this email template to include the descriptive name instead of, or ideally in addition to, the public IP address? This would be extremely helpful for quickly identifying which ISP is impacted. Not all network engineers have every single public IP in the company committed to memory! (Pictures have been redacted/edited to remove or alter sensitive information)
DHCP option to assign Cisco Wireless Controller
Hi Community, We have some sites that I'm trying to set a DHCP option to assign the controller IP to cisco 9105. I have a vendor rule on the AP's that get DHCP from our Microsoft DHCP servers. Was just curious if anyone has configured an option that works through Cato DHCP? Thank you.Get Started on Cato Connect
It’s good to have you here. Cato Connect is your space to connect with peers, share insights, and get the most out of your Cato experience. Whether you're here to ask a question, share best practices, propose ideas, or stay up to date with events, you’re in the right place. Where to first? 🔹 Log in – Click “Sign in” at the top right and use your Cato Networks credentials to access all community features. 🔹 Explore the Spaces – We’ve organized the community into three key areas to help you find what you need: Cato Cloud – Discussions, best practices, and information regarding Cato and SASE API – Questions and Answers and information from API experts Community Help – Cato Connect community-specific questions and information. Customer-Only Access As a Cato customer, you’ll have exclusive access to certain areas of the community. Once logged in, you’ll see customer-only discussions and resources designed just for you. Idea Hub – Come explore ideas that other customers have suggested, or bring up topics of your own to help improve Cato Networks. Customer Event Calendar – Come see what’s happening around Cato and sign up for any webinars or events we have coming up. How to Engage ✅ Jump into a discussion or ask a question in any of the Discussions areas. ✅ Follow any spaces that you would like to receive notifications for. ✅ Change your avatar and personalize your settings to get exactly what you want. Check out our Community Help area for more guides – feel free to request any additional documentations via the discussions area. 💡 Need help? If you have any issues logging in or navigating the community, feel free to reach out to the Community team at community@catonetworks.com. We’re excited to build this community with you – let’s get started! 🚀Announcement: Introducing Cato Connect's new Idea Hub
We’re excited to introduce the Idea Hub to Cato Connect! This is a space where you can share your ideas, collaborate with fellow members, and vote on suggestions that resonate with you. What is the Idea Hub? The Idea Hub is a forum for brainstorming and discussing ideas that could enhance our products, services, or overall customer experience. Explain your use-case and issue in detail so your fellow Cato Connect members can expound on the idea or even share workaround or solutions. By voting and commenting, we can surface the ideas that are truly important to our community with context and relevant use cases and examples. What happens once an idea is created? The Idea Hub is the beginning of a journey - a starting point for a discussion. Once you have submitted an idea to the Idea Hub, your fellow Cato Connect members will vote and comment on the idea. Perhaps they might even offer a solution or a workaround, or point you to another idea in the Hub about a similar problem to the one you noticed. Each comment and vote creates a more robust story for the Cato Networks Team to discuss, so don't skimp on the details. How Does It Differ from RFEs (Requests for Enhancements)? Idea Hub: A collaborative space for discussion, exploration, and voting on ideas. It’s designed to capture a wide range of feedback and innovation. RFEs: A formal process for submitting specific, detailed enhancement requests - opened by Cato Networks Employees on behalf of customers in certain circumstances. By keeping these two processes separate, we ensure that both can operate effectively to meet your needs. Further FAQs can be found here. Thank you for contributing to this new initiative! We can’t wait to see your creativity and insights in action. Stay SASE - Your Cato Networks TeamCato Connect Idea Hub FAQ
What should I include when posting an Idea? When sharing your Idea, be sure to include: Your use case The problem you’re trying to solve The benefit you hope to gain Any workarounds you’ve tried For example: "I’d love it if the logo could be pink. Our team is often confused because our company branding is pink, and we try to customize the rest of our software to match. I’d like the logo in the Cato Management Application to be pink. I’ve tried other customization options and even retrained our end users, but I still get questions." (Yes, I know this is a silly example—I just like pink.) What do the Idea statuses mean? Idea statuses in the Idea Hub reflect where an idea is in its journey. Here’s what you might see: Crowdsourcing Feedback– This idea is open for discussion! Vote and add your thoughts. The more nuanced the conversation, the more valuable it is to the team. Community Favorite – This idea is generating buzz. Look at all those votes and comments! Exploring Potential – Lots of discussion, but not as many votes. What do we think? Should this gain more traction? We’re Working On It – This idea has made it onto the roadmap. Delivered – The idea has been implemented—woohoo! Not Right Now – This idea doesn’t align with our current vision. Duplicate – This idea has already been brought up. *Note that your ideas may hang out with the same status for a long time – that’s ok! We keep an eye on all ideas, and we want to give them all a chance. How can I weigh in on other people’s Ideas? This space thrives on collaboration! You can: Vote – Click the vote button to show support. Comment – Add your use case, questions, insights, or workarounds. The richer the discussion, the better! Share – If you see a discussion that connects to an Idea, drop the link and invite others to join in. Will my Idea be implemented if it has a lot of votes? While we love seeing highly voted Ideas, implementation depends on many factors—vision, engineering effort, priorities, and, of course, community input. A lot of votes help an Idea get noticed, but they don’t guarantee delivery. That said, we are always discussing and assessing Ideas, so keep them coming! What happens if my Idea is closed? Even if an Idea is closed, it’s still part of the conversation. It may not be the right time for Cato to act on it, but it could spark future discussions, inspire new ideas, or even be revisited later. Don’t let a closed Idea stop you from sharing more! How is the Cato Networks team involved in the Idea process? Our team is actively monitoring and engaging with Ideas. Employees from various teams across Cato participate in the community, and we see everything that gets posted. The Community team collaborates closely with Product to maintain this space and facilitate internal discussions. You may even see a Cato employee jump into a thread to ask questions or share thoughts! How do I increase the visibility of my Idea? Want more votes? Here’s how to get more eyes on your Idea: Find related discussions in the community and drop a link to your Idea. Engage in the comments—every new comment boosts visibility! Encourage teammates who use the Cato software to log in and vote. Share with peers in your network who are Cato clients. I need more help/My Idea is urgent. If you need further assistance, please reach out to your Customer Success Manager. For general inquiries, you can also contact the Community team at community@catonetworks.com
X1700 Sockets running 22.0.19219 breaks HA
More of a caution, over the weekend we upgraded our sockets to 22.0.19219. No issues with our X1500's but sites running X1700's in an HA pair caused us some trouble. The HA keepalive no longer works, which was causing traffic to switch between Primary and Secondary sockets. Both sockets are showing as master. Engineering has discovered the root cause and are working on new version of the firmware, but wanted to let you all know in cause you plan to upgrade soon. Sockets can't reach each other via IP, but both sockets are pingable from other devices on the network.
