Forum Discussion

DCL_SysAdmin's avatar
DCL_SysAdmin
Icon for Making Connections rankMaking Connections
7 months ago

Account Access Request's mutation API

Hi everyone, The new account access request method enables us to manage permissions flexibly,  but  has also complicated the workflow. Manually requesting permissions for multiple support members ...
Kodama's avatar
Kodama
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2 months ago

Hi michaelsaw,

Yeah!! 
This is the request what I'm talking to.

However, this KB cannot be a help.
I want to know the internal progress of the access request mutation API.
Mr. Peter said "raised this internally and will let you know the response" in 5 month ago,
and no response on this thread.

I really need this kind of API or another option to automate access requesting.

Thank you,

michaelsaw's avatar
michaelsaw
Icon for Cato Professional Services rankCato Professional Services
2 months ago

Hi Kodama,

This is an interesting use case.
Can we check what would be the frequency of CMA Account Access Request be like? ___
Would it be like 1-2 CMA account access requests per week? ___

The next thing I can think of is post the API feature enhancement on Idea Hub (https://connect.catonetworks.com/category/top/ideas/idea-hub), so that our teams would review this on that section, as well.

Cheers and have a nice weekend!

  • Kodama's avatar
    Kodama
    Icon for Making Connections rankMaking Connections
    2 months ago

    Hi michaelsaw,

    Usually, it's 1-2 accounts × 4-5 admins in week maybe.

    But the access auth depends on THE admin account,
    so sometimes (like a new employee join in) we should request for hundreds of accounts, include partners and customers. 

    I just wanted to check the progress of this discussion, but understood.
    I'll post it to the Idea Hub.

    Thank you. Have a great weekend.