Mismatch in User Count: Cato Report vs GraphQL API Output

Hi michaelsaw​ 

Below is the GrphQL we are using to get the data. Please suggest if we are on right path , if need any refinement for complete data please guide with updated Query. 

Yes we have a open case with Cato request (#1113817) who has redirected our issue to Cato community . 

 graphqlQuery = `

            query accountSnapshot($accountID: ID!) {

                accountSnapshot(accountID: $accountID) {

                    users {

                        connectivityStatus

                        connectedInOffice

                        name

                        deviceName

                    }

                    timestamp

                }

            }

        `;