Forum Discussion

JM's avatar
JM
Meteor
2 months ago
Solved

Reporting on Max amount of licenses reached

It's rather embarrassing to run out of SDP licenses as it provides for a negative new joiner experience when their Cato connection won't come up as expected. As Cato in their wisdom has decided ther...
  • LiorR's avatar
    LiorR
    2 months ago

    Thanks for raising this. You're absolutely right that running into a hard stop on ZTNA licenses creates a poor experience for new joiners, and we take this seriously.


    We do have an API endpoint that can help you monitor license consumption:
     ZtnaUsersLicenseAllocations in the CMA API. This can be used to query current usage and allocation status, and could serve as the foundation for proactive monitoring on your end.

    That said, you're also right that this kind of visibility and alerting shouldn't require DIY solutions. We're actively exploring improvements to the license management experience, including smarter allocation models and built-in alerts when you're nearing license limits — both to prevent surprises and to give admins more confidence in planning.


    Appreciate you resurfacing this and giving us a chance to do better.

LiorR's avatar
LiorR
Icon for Cato Employee rankCato Employee
2 months ago

Thanks for raising this. You're absolutely right that running into a hard stop on ZTNA licenses creates a poor experience for new joiners, and we take this seriously.


We do have an API endpoint that can help you monitor license consumption:
 ZtnaUsersLicenseAllocations in the CMA API. This can be used to query current usage and allocation status, and could serve as the foundation for proactive monitoring on your end.

That said, you're also right that this kind of visibility and alerting shouldn't require DIY solutions. We're actively exploring improvements to the license management experience, including smarter allocation models and built-in alerts when you're nearing license limits — both to prevent surprises and to give admins more confidence in planning.


Appreciate you resurfacing this and giving us a chance to do better.

  • JM's avatar
    JM
    Meteor
    2 months ago

    Appreciate the API pointer, I believe I can hack something together based on this. But again, this should be a native alert (as I recall it was before we switched to SCIM provisioning).

    • LiorR's avatar
      LiorR
      Icon for Cato Employee rankCato Employee
      2 months ago

      Thanks for the follow-up. I totally agree that this should be a native alert. Just to clarify, it wasn’t available even before SCIM, but we’re actively exploring ways to build better visibility and notifications into the platform.

      • MarkB's avatar
        MarkB
        Comet
        2 months ago

        Hi, we have submitted an RFE for this. I recommend you do the same via your CSM.