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Danilo_PH's avatar
Danilo_PH
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10 months ago

CATO socket intermittent disconnection.

Hi everyone, i have experienced loss of connection from my ISP to CATO socket.. upon checking no any issues from ISP side no downtime. i already replaced LAN patch cable from ISP modem to CATO socket...
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bizzle90's avatar
bizzle90
Icon for Cato Employee rankCato Employee
10 months ago

Hey Danilo,

To further add to Andy's point, we also have this KB which can help you identify issues with Packet Loss and disconnections:

https://support.catonetworks.com/hc/en-us/articles/360002598617-Troubleshooting-Socket-Site-Packet-Loss#

Also, we have this KB here which details how to take PCAPs on the socket:

https://support.catonetworks.com/hc/en-us/articles/4413265670673-How-to-Capture-Traffic-on-a-Socket

If the above is unbale to assist or point you in the right direction, please open a support ticket with my team.

To further add to your query, the socket logs are only viewable by Cato employees for troubleshooting purposes.

Thanks