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Danilo_PH's avatar
Danilo_PH
Comet
3 months ago

CATO socket intermittent disconnection.

Hi everyone, i have experienced loss of connection from my ISP to CATO socket.. upon checking no any issues from ISP side no downtime. i already replaced LAN patch cable from ISP modem to CATO socket...
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bizzle90's avatar
bizzle90
Icon for Cato Employee rankCato Employee
3 months ago

Hey Danilo,

To further add to Andy's point, we also have this KB which can help you identify issues with Packet Loss and disconnections:

https://support.catonetworks.com/hc/en-us/articles/360002598617-Troubleshooting-Socket-Site-Packet-Loss#

Also, we have this KB here which details how to take PCAPs on the socket:

https://support.catonetworks.com/hc/en-us/articles/4413265670673-How-to-Capture-Traffic-on-a-Socket

If the above is unbale to assist or point you in the right direction, please open a support ticket with my team.

To further add to your query, the socket logs are only viewable by Cato employees for troubleshooting purposes.

Thanks