"Record Issue" button - what is it for?
The Cato Windows client has included a "Record Issue" button for a long time - but is it actually of any practical use? Whenever I have submitted a support ticket I am never asked to make use of this...
Forum Discussion
Hi Oren,
SSS is not "System Status Summary", but rather "Support Self Service" (https://support.catonetworks.com/hc/en-us/articles/360017581277-Support-Self-Service-SupportMe-Portal). It's rather cumbersome to use, but as of yet I understand this is the only way to troubleshoot access issues towards specific Internet endpoints via Cato.
The "Record Issue" button seems more meant for troubleshooting local issues with the SDP client.
OrenD
Cato Employee
Cato EmployeeJM, you are absolutely correct, my apologies.
