Forum Discussion

KojiroZaitsu's avatar
KojiroZaitsu
Meteor
31 days ago

Regarding files allowed by Anti-malware File Exceptions

We defined an exception using a file hash in the File Exceptions setting, and the corresponding file is now downloadable. However, no event log appears for this File Exception in the Events page. Is...
monitoring
bizzle90's avatar
bizzle90
Icon for Cato Employee rankCato Employee
31 days ago

Hi Kojiro,

Thanks for the question in the community portal!

That's a great question. I have to be honest; I am not entirely sure. Logically, we should because we still need to scan and confirm the file needs to bypass the Anti-Malware engine as it ingresses the SPACE engine. 

I have checked internally and I am not able to fully verify the above question.

Are you able to open a support ticket with my team?

If you're able to, that would be great!

We can then further test and verify this behaviour for you. 

KojiroZaitsu's avatar
KojiroZaitsu
Meteor
31 days ago

Hi bizzle90,

Thank you for your response!

I understand that, in theory, a log should be generated.
I'll go ahead and open a support ticket to investigate further.
Once I have the results, I'll share them here.

Best regards,
KojiroZaitsu