Reporting the wrong category goes nowhere

Hi JM,

Eran from the Cato Product Management team here — thank you for taking the time to share this feedback.

As outlined in our knowledge base article, we have an established process for reviewing misclassification reports and taking corrective action when needed. I’ll investigate the specific behavior you’ve described and ensure it’s addressed appropriately.

I also want to highlight that URL filtering is a core capability of our service, and we’re continuously working to enhance its accuracy and performance. As part of this effort, we’re currently developing a new AI-powered classification model that will soon be integrated into the platform.

Lastly, I’ll reach out to your account team to suggest a follow-up session so we can discuss this topic further with you and your team.