Reporting the wrong category goes nowhere

We've been with Cato for 4 years.  From experience, the user misclassification report is dealt with eventually, but it does take a while.

As such, we have a custom category that contains the domains/FQDNs in question which is present in a firewall rule above the rule that blocks them.  We have separate categories for Security related website categories i.e. Phishing or Malware, and what I term "HR" related categories e.g. gambling/porn.

That's the quick fix way of doing it.  A few times a year we manually go through the custom category and run each domain through the Domain Lookup feature.  If the website has indeed been recategorised and would be allowed, we delete it from the custom category as it is no longer required.