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Miguel_Madrigal's avatar
Miguel_Madrigal
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1 month ago

VPN-Error: Unable to connect

In recent days, this message has appeared for several users, even though the user and client version are the most recent I know of (5.20.4). They have reported similar problems with their infrastructure.

 

2 Replies

  • Imz's avatar
    Imz
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    Hi Miguel_Madrigal, 

    This isn't on the list. 

    https://support.catonetworks.com/hc/en-us/articles/20712196313501-Cato-Client-Login-Errors

    When the same problem happened, I did this and it got better.

    https://support.microsoft.com/en-us/windows/fix-ethernet-connection-problems-in-windows-2311254e-cab8-42d6-90f3-cb0b9f63645f

    Use network reset

     

    Use at your own risk.

    Cheers

  • michaelsaw's avatar
    michaelsaw
    Icon for Cato Professional Services rankCato Professional Services

    Hi Miguel_Madrigal, 

    Seems Cato Client is able to launch but unable to establish the connection.
    A Support ticket has been submitted for this, right?

    Cheers