Forum Discussion
Appreciate the feedback.
It seems there is a difference on the numbers.
Could the additional numbers possibly be as a result of duplicates?
By doing a sample check on the manual report, can we double-check if there are duplicates found?
Cheers
Hello,
I have already checked on that side there is no duplicate entries into manual report.
- michaelsaw2 days ago
Cato Professional Services
Hi Mukeshkumar20,
Got it.
Understand you mentioned about "users with active Cato connection".
Can we check the timeline and the filters used? ___
Is there an assigned Cato Rep/engineer assisting you on this? ___Cheers
- Mukeshkumar202 days ago
Joining the Conversation
Below is the GrphQL we are using to get the data. Please suggest if we are on right path , if need any refinement for complete data please guide with updated Query.
Yes we have a open case with Cato request (#1113817) who has redirected our issue to Cato community .
graphqlQuery = `
query accountSnapshot($accountID: ID!) {
accountSnapshot(accountID: $accountID) {
users {
connectivityStatus
connectedInOffice
name
deviceName
}
timestamp
}
}
`;
- michaelsaw1 day ago
Cato Professional Services
Noted on the snapshot Cato API syntax.
Because it is a snapshot, the users is based on a certain instance of time.
The report would give a duration-based information.
Can we check if a snapshot-based or a duration-based report is required?Cheers