Hi everyone, i have experienced loss of connection from my ISP to CATO socket.. upon checking no any issues from ISP side no downtime. i already replaced LAN patch cable from ISP modem to CATO socket. and i restarted both devices. but still keep experiencing disconnection. how can i check or where can i download logs so i can see what is the root cause of CATO disconnection???
Hi
I would suggest to troubleshoot directly over Socket Webinterface (Login over internal LAN IP with Username/Password) There it provides you more informations on WAN interface like double public-ip, DNS issue or interface disconnection.
Cato EmployeeHey Danilo,
To further add to Andy's point, we also have this KB which can help you identify issues with Packet Loss and disconnections:
Also, we have this KB here which details how to take PCAPs on the socket:
https://support.catonetworks.com/hc/en-us/articles/4413265670673-How-to-Capture-Traffic-on-a-Socket
If the above is unbale to assist or point you in the right direction, please open a support ticket with my team.
To further add to your query, the socket logs are only viewable by Cato employees for troubleshooting purposes.
Thanks
Cato EmployeeHi Danilo_PH,
Is the issue still persisting?
How many WAN links do you have on the socket currently?
Thank you.
