We defined an exception using a file hash in the File Exceptions setting, and the corresponding file is now downloadable. However, no event log appears for this File Exception in the Events page.
Is this the expected behavior?
Cato EmployeeHi Kojiro,
Thanks for the question in the community portal!
That's a great question. I have to be honest; I am not entirely sure. Logically, we should because we still need to scan and confirm the file needs to bypass the Anti-Malware engine as it ingresses the SPACE engine.
I have checked internally and I am not able to fully verify the above question.
Are you able to open a support ticket with my team?
If you're able to, that would be great!
We can then further test and verify this behaviour for you.
Hi bizzle90,
Thank you for your response!
I understand that, in theory, a log should be generated.
I'll go ahead and open a support ticket to investigate further.
Once I have the results, I'll share them here.
Best regards,
KojiroZaitsu
